- Reservations made with a flexible policy can be modified or cancelled 3 days prior to arrival date and 7 days prior for High Season (New Years and Holy Week).
- If you cancel outside of this window, you don't show up or leave before your check out date, the total amount of the reservation will be charged and no refunds will be given.
- There will be a 10% administrative fee on approved refunds. If your payment has been issued an invoice, an additional 22% of taxes cannot be refunded.
- If your payment has been issued an invoice, an additional 22% of taxes cannot be refunded.
- Reservations made with a Non Refundable rate CANNOT BE CANCELLED OR MODIFIED and don't have refunds.
- Reservations made with a flexible policy can be modified or cancelled 7 days prior to arrival date.
- If you cancel outside of this window, you don't show up or leave before your check out date, the total amount of the reservation will be charged and no refunds will be given.
- There will be a 10% administrative fee on approved refunds.
- If your payment has been issued an invoice, an additional 22% of taxes cannot be refunded.
- Reservations made with a Non Refundable rate CANNOT BE CANCELLED OR MODIFIED and don't have refunds.
- Cancellations have a penalty of 10% of the total of the event.
- Any cancellation must be requested on writing 10 days before the confirmed date.
- The request must be sent to the email where your event was confirmed and it must be confirmed on writing by our staff.
- Cancellations made after this period will not have any refunds.
- In case of cancellation without previous notice, the deposit won’t be refunded.
- We do not accept last minute cancellations of services already confirmed.
- If your payment has been issued an invoice, an additional 22% of taxes cannot be refunded.
- Cancellations must be made with 24 hours in advance.
- Cancellations made with less than 24 hours in advance will have a 100% penalty.
- There will be a 10% administrative fee on approved refunds.
- If your payment has been issued an invoice, an additional 22% of taxes cannot be refunded.
- These policies are subject to last minute changes and will change on High Season.
- Changes or cancellations are allowed 24 hours before the booked service (tour, transfer or massage).
- There will be a 10% administrative fee on approved refunds.
- If your payment has been issued an invoice, an additional 22% of taxes cannot be refunded.
